- If you are not happy with your purchase, you may return your item(s) within 7 days of the date of receipt for a refund of the merchandise price, less the return shipping charge. Original shipping charges are not refundable.
- We cannot accept returns on personalized products, online classes, food and perishables, and any items marked as Final Sale.
- All returned products must be returned in their original condition (unworn, unopened, unaltered) in the original box, free of damage.
- We cannot accept returns on items that have been opened or used.
- All returns require authorization by one of our customer service representatives within 7-14 days of delivery. Unfortunately, unauthorized returns will be refused.
- LDR Mag is not responsible for damaged products or losses during the shipping process through USPS. Each product is inspected before being packaged to ensure a high quality product. Items damaged in transit may be eligible for an item exchange on a case-by-case basis. Original item must be returned to exchange items.
- Sales of all digital products, custom products & personalized products are FINAL.
To initiate a return or exchange, please email firstname.lastname@example.org within 7 days of the date of delivery with:
- your order #
- item(s) you would like to return
- the reason for the return
- Please allow 5 to 7 business days from the date we receive your return for processing. We will notify you via email once your return has been processed and the refund has been initiated.
- Refunds will be credited back to your original form of payment within 7 to 10 business days after the return processing date. It may take up to 2 billing cycles for the credit to appear on your monthly credit statement.
- In the case of items damaged during shipment, please contact our customer support team at email@example.com immediately with your order# and a photo of the damaged item(s).
CONTACT CUSTOMER SUPPORT
M-F 9:00AM – 4:00PM GMT